Refund & Cancellation Policy

1. SaaS Subscription Cancellations

Merchants can cancel their PRO subscription at any time directly through the dashboard. Upon cancellation, your subscription will remain active until the end of the current billing cycle, and no further charges will be made.

2. SaaS Subscription Refunds

We offer a 7-day money-back guarantee for first-time subscriptions. If you are unsatisfied with our service, you can request a full refund of your subscription fee within 7 days of your initial purchase by emailing support@lumicart.in. Once approved, refunds will be processed and credited to the original payment method within 5-7 business days.

3. Product Order Refunds (For Buyers)

LumiCart is an e-commerce tool used by independent sellers. Refund and cancellation policies for products purchased through a seller's catalogue are determined directly by the respective seller.

If you have purchased a product from a seller using LumiCart and need a refund or wish to cancel an order, please contact the seller directly using the contact details provided on your order status page.

4. Contact Info

For support or billing inquiries, please contact support@lumicart.in.